Price: $499.00
Listed price is for individual license. Other options available.
This study is a critical tool for dealers and resellers to measure, evaluate and guide their transition towards a profitable, service-centric business. For those who have already made the transformation to Hybrid Provider, this study provides a concrete reference point for realistic goals and benchmarks. OEMs may use this study to accurately identify successful Hybrid Providers.
Gaining a significant lead over the traditional reseller or dealer, the Hybrid Provider’s unique blend of service capabilities and customer awareness has created a superior organization. But what does it really take to be a successful MPS provider? After analyzing a select group of independent providers, Photizo developed the Hybrid Provider Index providing research-based benchmarks of successful Hybrid Providers.
Questions This Study Answers
- What is the typical profile of a Hybrid Provider; including median annual revenue, years in business, staffing levels and sales metrics?
- What are the two distinct categories of Hybrid Providers and how are their business models different?
- What should your target financial profile look like; including personnel ratios, revenue distributions and various financial allocations?
- What does the typical Hybrid Provider customer profile look like; including retention rations, before and after user-to-device ratios and key metrics around customer acquisition?
- What is the average device fleet profile like; including demographics, reported service statistics, enterprise and SMB volume demographics, and average MPS contract value?
- What is the typical go-to-market profile including assessment and sales cycle metrics, sales and service coverage, and key marketing messages?
Download the Executive Summary and Table of Contents.
Download an Information Flyer and Article.
Personalization: As an extension of the Hybrid Provider Index, providers may take part in Photizo’s Provider Benchmarking Service for an additional cost. Photizo will compare an individual provider to other providers’ results in the Hybrid Provider Index. Individual results are only provided back to the original provider. In all other cases, only aggregate results are reported to protect confidentiality. Learn more about participating.
Regions Covered: North America, ask about other geographies
Sources: primary research survey, 2011 North American MPS Decision Maker Tracking Study
Date Published: January 2012
Regional license – $699. Global distribution license – $1,299. Contact Hannah Smith at hsmith@photizogroup.com or 1 859 846 9830 ext 117 to learn more.
