Guest Column

MPS Stage 3, 4 and Beyond: The Ongoing Evolution

January 31st, 2012 | Guest Column

This past year brought many noteworthy trends to MPS, some which will drive the industry in the year to come. Charity Parsons addresses service shortfalls, collaborations, acquisitions, customer needs and more in this view of MPS in 2012.

The Printing and Imaging Industry Continues Its Balancing Act in 2011

January 31st, 2012 | Guest Column

Ann Priede of Lyra Research provides an in-depth view of the state of the imaging market in 2011, looking at trends in services, supplies and hardware.

Stage 3, 4 and Beyond – The Ongoing Evolution

October 31st, 2011 | Guest Column

The MPS industry is rapidly transforming, with Stage 3 and Stage 4 engagements becoming more common. As potential clients continue to increase their MPS and BPO IQs, sales personnel must mature as well. Ricoh America’s Charity Parsons tackles this issue in Stage 3, 4 and Beyond, giving readers the insight they need to transform their sales approach to meet ever-changing client expectations.

A Lean and Mean Sales Machine: OneDOC sharpens its competitive edge

September 20th, 2011 | Guest Column

This article explores Kevin Morris’ success and challenges in pursuing an outsourced, lean business model for providing managed print services to the SMB market. This unique approach has the potential to disrupt the channel through a low cost, aggressive model.

Stage 3, 4 and Beyond – The Ongoing Evolution

September 20th, 2011 | Guest Column

Charity Parsons of Ricoh America discusses how organizations can achieve more effective and efficient operations with Stage 3 and 4 implementations. Drawing on her experience, she exemplifies how streamlined workflow procedures can save businesses money and time, a goal all of us can appreciate.

The MPS Train: How fast is it going and where is it headed?

July 7th, 2011 | Guest Column

Just a year ago all attention focused on distribution migration and brand dominance in the copier/MFP/printer world. Today, that focus has shifted and is becoming more evident with partnerships like Xerox’s alliance with Cisco and acquisition of NewField IT. President and CEO of MWA intelligence, Mike Stramaglio, examines the current market dynamics and where this MPS train is headed.

Couple standing in front of organic food store smiling

Realities of the SMB Market

April 28th, 2011 | Guest Column

Miles Prescott and Robert Eastman, Co-Founders and Managing Director, SMB Research, LLC., explain that small-to-medium businesses (SMBs) represent a very real opportunity for managed print services. But it is not as simple as “rock solid value proposition + growing class of SMBs = pot of gold.”

Businessman putting together jigsaw puzzle

The Managed Print Services Practice Inside a Traditional VAR

March 3rd, 2011 | Guest Column

Can traditional VARs make the move to managed print services easier than the traditional copier dealers? Popular blogger and MPS purist, Greg Walters discusses the transformation process from inside a traditional VAR, highlighting best practices that applies to any company making this transformation, no matter the background.

The Industry Vertical Approach to MPS

February 25th, 2011 | Guest Column

John Crandall, Vice President and General Manager Lexmark Global Services, elaborates on Lexmark’s mission and the vertical market, stating that “At Lexmark we have a philosophy called ‘Customers for Life.’ We must add value to their business, help them be more efficient, provide continuous improvement and help them to Print Less.” Read on for more.

Asia Implementation: Creating a Glocal Ecosystem

January 27th, 2011 | Guest Column

Keng Keng Tan, Senior Consultant with Photizo Group, provides an insightful insiders perspective into MPS market growth in the Asia Pacific region – who’s on top, who’s lagging behind and where the market is going next. It’s all part of going “Glocal” – and no, we didn’t misspell that!